We understand that sometimes a person will change their mind once they receive their order. In the event that you would like to return all or part of your order we will accept a return based on the following conditions:

• We must be contacted within three (3) days of delivery that you would like to return all or part of your order.

• You must call (603)42960470 for a return authorization. Without a return authorization your return request will not be honored.

• We must receive your order back to us within ten (10) days of original delivery date.

• We must receive your return back to us in the same condition and packaging as it was shipped to you. It must be returned to us postage paid.

• All electrical products we carry may not be compatible with the electrical system in your country, even when a converter is used. Damage may occur, and for this reason, these items are not returnable.

• Your purchase price, after minus shipping charges and credit card processing fee will be returned. We charge a 30% restocking fee for returned items.

• Used arrays/electrodes are not refundable and will be charged according to the regular price.

• Due to our stores Hygiene policy, Returns & Exchange are not accepted on slimming lingerie & socks.

Return Reasons

Return reason: In the event you received the wrong merchandise

• In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. If that has happened, please call us immediately so we can send you a “call tag” to have the incorrect shipment picked up at our expense.

• No restocking fee, full refund applicable.

Return reason: Received the correct product/s but simply not satisfies with the item.

• All returns must be shipped freight with insurance prepaid by buyer.

• Shipping cost is not refundable.

• All products must be returned in “sellable” condition in order to receive credit. Products must be sealed, unopened, and in original packaging.

Return reason: Received the correct product/s, opened the product and do not like the flavor or is not effective to you.

• No Refund Applicable

Return Address All approved returns must be shipped to: Aysia Sdn Bhd Returns Dept. 11A, JALAN 6/9,  PANDAN INDAH COMMERCIAL PARK, 55100, KUALA LUMPUR

Include a copy of your Aysia.com.my invoice in your return package along with the returned merchandise. Send the package to us via a delivery confirmation. We are not responsible for merchandise lost in the mail. To get more help on return issues, please email us or call us at +603-42960470.

Service & Guarantee: All of the electrical devices have a 1 year manufacturer warranty against defects. If there is a defect, we will either replace or repair it, and then ship it back to you. Buyer is responsible for shipping cost.