ORDERING, PAYMENT and SHIPPING POLICY:

Terms and Conditions for Use of Site:
Please read these terms and conditions carefully as they apply to your use of this Internet site (Site). This site is maintained by Aysia Sdn Bhd. (the "Company"). We reserve the right to modify them at any time. You should check these terms and conditions periodically for changes. By using this Site you agree to be bound by these terms and conditions. If at any time you choose not to accept these terms and conditions of use please discontinue your use of this Site immediately.

Ordering Information

• How to order ( For Malaysia Buyer )

• How to order ( For International Buyer )

• Orders Within Malaysia

• Orders From Overseas

Billing Information

• Payment Methods

• Bank Information

• Billing Terms & Conditions 

Shipping Information

• Delivery Times

• Shipping Charges

• Shipping Disclaimers

• Customs Duties and Taxes

• Refund Policy on Orders Seized by Customs

Return Policy

• Return Policy

• Return Reason

• Return Address

• Service & Guarantee

Ordering Information

How to order (For Malaysia Buyer)

1. Add the product that you interested to your shopping cart. Before proceeding with checkout, you have to Login or create an account.

2. Create an account is FREE & simple, just fill in your name & email. After account created, you will go to your shopping cart.

3. In your shopping cart, you may change the quantity or remove items before checking out. After confirming your order, press checkout to enter your details and shipping information.

4. After Proceeding to Checkout from the Shopping Cart, you will be redirected to check total amount order and proceed to process payment page.

5. You will receive an email confirmation for all orders you place online.

How to order (For International Buyer)

We accept:1. All major credit cards and PayPal payments. 2. Payment by Bank (Telegraph Transfer)

1. Once you are ready to pay, click on BUY NOW to made payment. You will be redirected to PayPal.com where you can complete the order and payment.
2. Next, you are required to ENTER your shipping address and confirm payment for the total amount. You will see a Successful Transaction page and can click to return to the designated page on our website. Later, you will receive email receipts detailing the transaction.

For large oversea order, please use Bank Telegraph Transfer.

Orders within Malaysia
We are currently using Airpak to deliver order to West Malaysia & East Malaysia (Sabah & Sarawak).

Orders From Overseas
We accept orders from countries all over the world. For the convenience of our international buyer, we offer free shipping to certain countries.
For other countries and regions, which are not in our country list, please contact us for shipping quote and options before placing order.

Billing Information

Prices are stated in Ringgit Malaysia (RM) for Malaysia Buyer & (USD) for International Buyer.

Payment Methods

We accept:

1. All major credit cards.

2. PayPal payments.

3. Local Online Banking ( Maybank2u, Alliance Online, AmOnline, Hong Leong Online, RHB Online,FPX )

4. Echeck (Electronic Funds Transfer) will be cleared in 5 / 7 business days. We will deliver only after the Echeck is cleared by Paypal.

5. Payment by Bank (Telegraph Transfer)

Bank Information
Account Name: Aysia Sdn Bhd
Address: 11A, Jalan 6/9, Pandan Indah Komersial Park, 55100 Kuala Lumpur, Malaysia.
Tel: +603-42960470
Account No: 3148398921
Currency: Ringgit Malaysia 
Bank Name: Public Bank    
Bank Branch: Pandan Indah Branch
Address: 1, 3 & 5, Jalan Pandan Indah 1/23, Pandan Indah, 55100 Kuala Lumpur, Malaysia
Switch No: PBBEMYKL
Bank Tel: +603-92742494 

From Overseas payments can be made to the account below:
Account Type: US Dollar & Hong Kong Dollar
Bank Name: Citybank (Hong Kong) (Swift Code: CITIHKAX (MT103)
Beneficiary Account Name: Peh Kien Hin
Bank Account Number: 59563125
Bank Branch, Country: Shatin, Hong Kong

Procedures after made payment:

1. Please do a remark on the TT Document / Bank in Slip by stating the Invoice Number / Order Information.

2. Please fax or email TT Document / Bank In Slip to:

Account Department Fax number: +603-4296 2679 (ATT TO: Ms Lee) or scan the bank in slip and email us.

Billing Terms & Conditions

For Credit Card Purchases

1. When using your credit card for payment on our website, please ensure that the address you provide us with is the same address your credit card billing statements are mailed to. Incorrect information may cause a delay in processing your order.

2. We never bill for credit card service fees.

3. You can be confident that your personal and account information is secure at Aysia.com.my.

For PayPal Purchases

1. If you make a purchase using PayPal, your account is charged before your product is shipped.

2. A physical address & phone number are required for delivery. Please make sure your address in PayPal Account is matched with your shipping address before you pay.

3. When you make a purchase using PayPal, you are momentarily connected to the PayPal web site during our checkout procedure via encrypted secure connection. You must complete your transaction at the PayPal site and return to your Aysia.com.my checkout procedure to complete your order.

4. Any online order of Ion Spa Version 3, Array A, Array B, Array C from Australia and Fibrefit from Cyprus will not be accept by our company, please contact our sole agent located at your country for more information. If there is any payment made using PayPal, our company will Fully Refund back the payment with 3% PayPal service charge deduct from the total amount. Sorry for any inconvenient cause.

Shipping Information

Delivery Times
We strive to get orders out within 2 working days when the order was placed. Very large quantities may require additional time.
Sometimes, however, it may take up to 3 - 4 working days to get your orders shipped out to you. We will contact you immediately if we anticipate undue delays. Once your order is shipped, you will receive an email notification with the tracking number, provided you have given us a valid email address.

The shipping methods are as below:

For orders within Malaysia

• Airpak Courier Service

For orders from Overseas

• UPS Courier Service

• PosLaju

International orders will be shipped by UPS / Poslaju. You will receive email notification with a tracking number when your order has been shipped. Shipments can be tracked via www.ups.com / www.poslaju.com.my

Shipping Charges ( For Malaysia Buyer )
Shipping charges are calculated based on the weight and destination of your order. The handling charges are free. During the checkout process, you'll be asked to enter you shipping information.  After this has been entered, you will see a page showing the total amount payment for your purchase item & shipping rates.

Shipping Charges ( For International Buyer )
We offer Free Shipping to most of the International Countries. It might not be possible for us to accept orders for free delivery to certain countries. To find out the countries which are excluded from free shipping offer, please click here.

Shipping Disclaimers
Aysia.com.my is not responsible for shipments which are delayed due to causes beyond the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.
We offer UPS, Poslaju & Airpak. We reserve the rights to select the shipping method and carriers to meet your requirement.

Customs Duties and Taxes
All customs duties, taxes or other fees are the sole responsibility of the purchaser. We will not be held responsible or liable for any problems that result at your local customs office. Please check with the destination country's customs services.
Due to import prohibitions, we may not be able to ship to your specific country. Some countries may require various types of import licenses. We will not knowingly ship any product to any country that may require any type of license.
Please check with the destination's local authorities to determine if an import license is needed before ordering from us.
Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. We do not collect duties and taxes. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. 

Refund Policy on Orders Seized by Customs

• If your package (order) is seized at your local customs office, no refund will be given.

• If your package (order) is returned back to us from customs, we will refund you the product cost, excluding shipping charge.

Return Policy

We understand that sometimes a person will change their mind once they receive their order. In the event that you would like to return all or part of your order we will accept a return based on the following conditions:

• We must be contacted within three (3) days of delivery that you would like to return all or part of your order.

• You must call (603)42960470 for a return authorization. Without a return authorization your return request will not be honored.

• We must receive your order back to us within ten (10) days of original delivery date.

• We must receive your return back to us in the same condition and packaging as it was shipped to you. It must be returned to us postage paid.

• All electrical products we carry may not be compatible with the electrical system in your country, even when a converter is used. Damage may occur, and for this reason, these items are not returnable.

• Your purchase price, after minus shipping charges and credit card processing fee will be returned. We charge a 30% restocking fee for returned items.

• Used arrays/electrodes are not refundable and will be charged according to the regular price.

• Due to our stores Hygiene policy, Returns & Exchange are not accepted on slimming lingerie & socks.

Return Reasons

Return reason: In the event you received the wrong merchandise

• In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. If that has happened, please call us immediately so we can send you a “call tag” to have the incorrect shipment picked up at our expense.

• No restocking fee, full refund applicable.

Return reason: Received the correct product/s but simply not satisfies with the item.

• All returns must be shipped freight with insurance prepaid by buyer.

• Shipping cost is not refundable.

• All products must be returned in “sellable” condition in order to receive credit. Products must be sealed, unopened, and in original packaging.

Return reason: Received the correct product/s, opened the product and do not like the flavor or is not effective to you.

• No Refund Applicable

Return Address
All approved returns must be shipped to:
Aysia Sdn Bhd
Returns Dept.
11A, JALAN 6/9, 
PANDAN INDAH COMMERCIAL PARK,
55100, KUALA LUMPUR

Include a copy of your Aysia.com.my invoice in your return package along with the returned merchandise. Send the package to us via a delivery confirmation. We are not responsible for merchandise lost in the mail.
To get more help on return issues, please email us or call us at +603-4296 0470.

Service & Guarantee:
All of the electrical devices have a 1 year manufacturer warranty against defects. If there is a defect, we will either replace or repair it, and then ship it back to you. Buyer is responsible for shipping cost.